Embroidering: The base price includes 5,000 stitches and up to 5 colors. First location is usually front left chest, but does not have to be. Embroidery to additional locations is available and are priced the same as first location. Pricing is for products purchased from Threadmasters. Call us for a quote for customer supplied products.
Disclaimer: Threadmasters is not responsible for any damage/errors done to customer supplied products. Please note: All customer supplied items must be removed from packaging and have all pins, staples, tags etc. removed or you may be charged a fee for Threadmasters to do this for you.
Pricing for Names and Titles are as follows: First Line (First name and/or Last name) is $10.00, second line is included.
Minimum charge is $10.00
Pricing is approximate and when purchasing apparel through Threadmasters.
Quantity 12-37 $7.50 .50 for each thousand stitches
Quantity 38-72 $6.00 .40 for each thousand stitches
Quantity 73-144 $5.00 .35 for each thousand stitches
Quantity 145-288 $4.50 .30 for each thousand stitches
SHIPPING: We prefer to ship UPS ground. All orders are shipped FOB Phoenix, Arizona.
DELIVERY SERVICES: We offer delivery services for all Arizona customers.
PRICING isn't always because of profit. Pricing includes equipment, labor, and materials. In order for us to provide the best product possible (including the service that accompanies that product), we can not charge less than what it costs to produce your product. Our prices are based on what is fair for you, the customer, and also, what is needed for us to maintain a healthy business.
We do not begin any process prior to receiving authorization and associated payment. Shipping time is not included in the following duration (s). This duration represent production time only unless specifically specified and agreed to by Threadmasters.
Artwork: 1 to 3 days depending on complexity.
Embroidery Digitizing: 5 days depending on the level of complexity, amount of details, and number of colors.
Stock Embroidery Designs Setup: 2 days.
Embroidery: 7 to 14 working days.
Screen Printing: 7 to 14 days.
Appliqué: Sorry we do not provide applique at this time
Patches: 2-3 weeks, minimum order required
Before your product (s) moves into production, we have work to do. To ensure that your order is correct, we require that all final artwork and final embroidery design samples are approved by you. corrections to your design. We will re-send the authorization pack, if we have made an error or if the quality is not acceptable. However, if after seeing your final artwork and/or embroidery design sample, you what to change the font style and size of your design, there is an editing charge of $20.00. Editing your design does not mean changing your design. Example, say your original design is a horse with a club name and you want to change your design to a saddle with a club name. There is an additional charge of $25.00 each time you request a design change from the original design. Sometimes, we waive design editing/design change charges.Threadmasters reserves the right to use any design in marketing our business, unless it is noted at the time of approval that the design cannot be used for marketing purposes. It is our goal to be fair, fair to our customer and to our business.
A 50% deposit is required when your order is placed. The balance is due prior to shipping or at the time of pickup. At times we request prepayment, on small orders or ones that require a lot of setup/changes. The exception is to those customers who have approved payment method accounts. We accept Visa and Master Card and Discover Card. We also accept local checks, money orders, cashier's checks, and cash.
All shortages and errors must be reported within 72 hours of receipt of product in order to receive credit. No returns without prior authorization. An authorization number can be obtained by calling customer service.
Orders may be cancelled prior to production, i.e. embroidery and/or imprinting or order placed to vendor.. If order is cancelled due to customer error, a restocking fee of 30% of total invoice plus shipping cost will be charged to the customer. A authorization code will be given to you by customer service. Any incoming cost and restocking fees will be billed to the client.
All products are guaranteed against defects in materials and workmanship under normal use for a period of 30 days. You may bring your own items, but NOTE: If we embroider on customer provided apparel or items we are not responsible for damage or errors made to the items/apparel.
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